Brand & Market Strategy
Know who you are. Know who you serve. Make this crystal clear.
Don't leave it to chance. It has to be done, and it must be done well. Successful companies have a strong Mission / Vision / Values framework that guides and directs e-v-e-r-y-t-h-i-n-g they do. Clarify who you are, who you serve, and why customers should choose you. It also limits what you do, but in this case, limitations are a great thing.